Web Application Designed for Local Public Administrations

Since ReQuest is web-based, citizens do not need to install an application on their device. By setting up their location, the user can add a complaint anywhere in the administrative territorial unit as long as they have an existing internet connection. To keep citizens informed on their submissions, we use a secure and efficient free email validation method.

The application includes a complex administration panel that allows multiple administrator roles with different access levels; the allocation and distribution of user complaints to designated departments that can act upon the issue and a direct connection with the author of the complaint. You can also generate detailed reports on the types and amount of complaints, resolution methods, and the time required for their resolution.

In ReQuest, complaint categories are configurable and may include anything from stray animals to roads, sewage, green spaces, public order, parking, public transport and many more. Citizens can explore the complaints other users add on the map, and see comprehensive details like description, category, and status. (user data remains confidential while using ReQuest)

Modern communities want to avoid endless paperwork and delayed responses when communicating with local authorities. They prefer to escalate concerns directly and confidently and communicate real issues that affect their quality of life. On the other hand, local authorities want to foster interaction among community members, mobilizing them for various local activities and collecting valuable contacts from civic-minded individuals. ReQuest satisfies these needs for both citizens and authorities.